Unopened Items

You may return within 30 days. Refund will be in the original form of payment less any discounts, bank charges (usually 3%), shipping and 15% restocking fees.  If you received a ‘free shipping’ order, we will deduct the original shipping cost. The shipping cost would be applicable for both ways.

Please note there might be special circumstances where we might have had to ship from our international warehouse, in which case the original shipping cost from the international warehouse to the destination will be applicable. Return shipping cost, as applicable, from the customer's address to Optimal Breathing's warehouse will also be chargeable. 

Store Credit

There are no refunds after 30 days. However, you may return within 45 days for store credit only (minus shipping fees, as explained above). 

Opened Items

For opened items, refund will be in the original form of payment less any discounts, bank charges (usually 3%), shipping and 25% restocking fees.

Return Instructions:

    1. You must call us for an authorization number.
    2. Securely place the items you are returning in sturdy packaging.  
    3. Indicate whether you would like an exchange or a refund.
    4. Include name, address and telephone number and reason for return/refund.
    5. Fastest service with tracking info, use USPS Priority. For Oxygen Concentrators, use UPS Ground Shipping.
    6. Use the mailing address below: Optimal Breathing, 282 Fischer Rd, Fort Mill, SC 29715

Oxygen Concentrators. 
There is a restocking charge of 15% of the purchase price. and you must pay for all shipping. If the machine has more than 5 hours added it will be treated as a used unit and refund will be done, accordingly.

Ship Returns to:

OPTIMAL BREATHING, 282 Fischer Rd, Fort Mill, SC 29715

Call us at +1-704-597-6775 or email us as  if you have any questions.

Click here for SHIPPING POLICY