The warranty terms of the Turbo Oxygen components are as follows:
Oxygen Reservoir Bag:
If the product has a manufacturing defect, we will replace it at no cost to you. This warranty covers the replacement of the product for a period of three years from the date of purchase. Within the first 30 days of purchase, we will cover the shipping cost for the replacement item. Please inform us of any issues within this timeframe.
After the initial 30-day period, if the issue is minor, we will provide a patch kit for any necessary repairs. If the issue is major and caused by user error, you may purchase the patch kit from us for $14.95 plus shipping.
Please note that all warranty claims are evaluated on a case-by-case basis. We reserve the right to determine whether a defect is due to a manufacturing issue or user error.
Turbo Mega-Flow Mask:
If the Turbo Mega-Flow Mask has a manufacturing defect or a size-related issue, we will replace it at no cost to you. If you find that the mask is not functioning properly within the 3-year warranty period, we will replace it at no additional cost.
Oxygen Concentrator:
If there is a manufacturing defect identified within the first 30 days of purchase, we will replace the product at no cost to you. After the initial 30-day period, if a manufacturing defect or issue with the product is identified, we will cover the cost of repairs. However, shipping costs will have to be paid by you.