Shipping Policy

Breathing Kits, sleep, voice (non-oxygen machines or bags) accessories and nutritionals are shipped via USPS or whichever method you pick.

Rates are in the cart upon checkout. Free shipping threshold is $150.00
Wearables and Cups
(We cannot combine shipping wearables with other products as they are shipped from a different location.
  • Shipping cost for your order will be displayed at the time of checkout.
  • Each item is custom made as per your order, so allow us 2 to 5 days to get your order ready
  • Depending on where you live, the shipping transit may vary.
  • Orders are not shipped or delivered on weekends or holidays.
  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s)
  • The tracking number will be active within 24 hours
  • is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the origin al packaging with tags attached. The same applies for exchanges.
  • To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error cannot be returned. To return your product, you should mail your product to: 852 Gold Hill Rd, Fort Mill, SC 29708, United States.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Bags are shipped via USPS, UPS OR FED EX. Machines are shipped via FEDEX OR DHL. In other words they are often shipped separately from two different locations. So do not worry when one arrives and the other does not. 
Oxygen Machines Shipping:
  • New Machines - Shipping is FREE if they are within 48 contiguous states of United States.
  • Rebuilt Machines - Shipping is FREE if they are within 48 contiguous states of United States
  • All machines for Worldwide shipping will have a pre-negotiated flat rate shipping price.
  • Alaska, HI, and Canada are considered International and flat rate shipping will be applicable.
Turbo Oxygen Reservoir Bags:
  • Shipping included to the 48 contiguous USA states.
  • International shipping options are noted in the cart check out.
  • Accessories purchased after the initial machine or bag purchase are shipped via USPS and the rates are in the cart upon checkout.
  • Cancellations during shipping (before arrival): Shipping costs to customers and back to the factory are not refundable. A 15% restocking may apply to refused items.
An RMA number (Return Merchandise Authorization) is required for any item that is returned. Any item sent back without RMAs will be refused and sent
back to the buyer. We will not be held responsible for any shipping fees. Any returns that are authorized which sustained damage (excluding damage caused by shipping company) will be repaired and billed directly to the buyer.
Order Cancellations:
Order cancellations before your order ships will incur a 3% transaction fee.
Delivery time:
  • We do not guarantee delivery within a specific period. All shipping takes approximately 2-5 business days to ship and another 5-7 business days for delivery.
  • International may be as much as 15 days for machines and 3 weeks for bags unless you opt for Federal Express and an increased charge.
  • Cancellations due to delays in shipping retain the same cancellation fees to the buyer as mentioned above.
  • Warranties apply to each product. See individual product page for warranty details.
If your machine or bag or breathing kit or accessories box or product arrives damaged, you must indicate with the driver and get a signed confirmation from them of damage at the time of delivery. Failure to do so may result in our
inability to service or repair under our insurance policy for the item and you will be fully responsible for any costs associated with repairs.
We do not guarantee delivery within a specific period. All shipping takes approximately 2-5 business days to ship and another 5-15 business days for delivery. Cancellations due to delays in shipping retain the same cancellation fees to the buyer as mentioned above.

A: All sales are final on all items. Warranties apply to each product. See individual product page for warranty details.

Click here for RETURN POLICY