Refund Policy
Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.
Last updated: September 1, 2023
1. General
Our return policy extends for a duration of 30 days from the date of purchase. If 30 days have passed since your purchase, regrettably, we are unable to offer a refund or exchange.
To be eligible for a return, your item must remain unused and in the original condition as when you received it. Additionally, the item should be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please refer to our Return Policy for further details.
2. Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Non-Returnable Products
Certain categories of goods are exempt from the return policy.
Nutritionals
Books
CDs
Downloadable products
There are situations where partial refunds are granted (if applicable):
Items not in their original condition, damaged, or with missing parts not due to our error
Items returned beyond 30 days after the date of purchase.
4. Refunds
Upon receipt and examination of your return, we will notify you via email regarding the receipt of your returned item. You will also be informed of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specific timeframe.
Late or Missing Refunds (if applicable)
Should you not have received your refund yet, we recommend first checking your bank account. Subsequently, contact your credit card company, as it may take some time before the refund is officially posted. Following that, reach out to your bank, considering there could be a processing time before the refund is reflected.
If these steps have been taken and you still haven't received your refund, please get in touch with us at hello@optimalbreathing.com.
Sale Items (if applicable)
Only regularly priced items are eligible for refunds; sale items are not.
5.Gifts and Exchanges
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at hello@optimalbreathing.com and send your item to:
OPTIMAL BREATHING, LLC.,
282 Fischer Rd,
Fort Mill, SC 29715.
Gifts
If an item marked as a gift was directly shipped to you, you will receive a gift credit equivalent to the value of the return. Upon receiving the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift during purchase, or if the gift giver arranged shipment for themselves to later hand over to you, a refund will be issued to the gift giver, notifying them about the return.
6. Shipping
To initiate a product return, please mail your item to:
OPTIMAL BREATHING,
282 Fischer Rd,
Fort Mill, SC 29715.
The customer bears the responsibility of covering shipping costs for returning the item. Please note shipping costs are non-refundable. In the event of a refund, the return shipping cost will be deducted from the refund amount.
The timeframe for the delivery of your exchanged product might vary depending on your location.
For items exceeding a value of $75, it is advisable to consider utilizing a trackable shipping service or acquiring shipping insurance. We cannot guarantee the receipt of your returned item.
Please read our Shipping Policy
